Terms & Conditions

To register as a Tenant you must be at least 18 years of age and have the legal capacity to enter into a binding contract. By registering, you represent that you meet these requirements.

The Platform may be used by Students under the age of 18 only where the Tenant has obtained all legally required consents (including parental or guardian consent where applicable under local law). Epistemika bears no responsibility for verifying Student age. This obligation rests entirely with the Tenant. Tenants who permit minors to access the Platform must implement appropriate safeguards and comply with COPPA, GDPR Article 8, and any other applicable laws governing the processing of children's data.

The Platform is available globally. Tenants are responsible for ensuring their use of the Platform complies with the laws of their jurisdiction, including data protection, consumer protection, and educational licensing requirements.

You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at drdennisprice@gmail.com if you suspect unauthorised access.

You agree to provide accurate, current, and complete information during registration and to update such information as necessary to keep it accurate.

Each legal entity or individual may register only one Tenant account. Creating multiple accounts to circumvent billing limits is grounds for immediate termination.

Upon registration your school is assigned a subdomain (e.g. yourschool.epistemika.com). Subdomains are allocated on a first-come, first-served basis. We reserve the right to reclaim subdomains that infringe trademarks or violate these Terms.

The Platform is billed on a hybrid model: a fixed monthly base fee plus a per-student variable component based on Monthly Active Students (MAU):

Example: A Tenant with 50 Active Students in a month pays $29 + (45 × $2) = $119 for that month.

Billing is monthly. The base fee is charged in advance on the 1st of each month. The variable MAU charge for the preceding month is calculated by our automated reporting system (via Inngest cron) and applied as a subscription modifier via Paddle on the 1st of each subsequent month.

All platform subscription payments are processed by Paddle, who acts as the Merchant of Record. Paddle handles VAT, GST, and other applicable taxes on our behalf. Your invoice will be issued by Paddle. By subscribing you also agree to Paddle's terms of service.

We reserve the right to change pricing with 30 days' written notice. Continued use after the effective date of a price change constitutes acceptance of the new pricing. You may cancel before the effective date without penalty.

If payment fails, Paddle will retry per its standard retry schedule. After 7 days of non-payment, your account will be downgraded to read-only (Students cannot complete new sessions; courses remain viewable). After 30 days, the account will be suspended. Data is retained for 60 days after suspension before permanent deletion.

Monthly subscription fees are non-refundable except where required by applicable law. If you believe a billing error has occurred, contact drdennisprice@gmail.com within 30 days of the charge.

Tenants who charge their Students for courses do so via Stripe Connect. In this flow the Tenant is the Merchant of Record for their Students, not Epistemika. Epistemika takes no commission on course sales. Tenants are solely responsible for their own pricing, refund policy, and tax obligations to their Students.

The variable $2 USD/MAU fee is set to cover average AI inference costs with reasonable margin. In exceptional cases where a Tenant's inference usage materially exceeds the average (e.g. courses with an unusually high number of dialogue nodes per student or an average session length exceeding 30 turns), Epistemika reserves the right to contact the Tenant to discuss a custom pricing arrangement. We will provide at least 14 days' notice before any such adjustment takes effect.

An “Active Student” for billing purposes is any unique Student account associated with a Tenant that completes at least one dialogue session turn within the calendar month. A Student who is enrolled in a course but does not interact with any dialogue session during the month is not counted as Active and is not billed.

Active Student counts are recorded automatically in the mau_billing_events table. Each unique Student ID is counted once per calendar month regardless of how many sessions they complete. Tenants can view their current-month active count in the analytics dashboard.

The first 5 Active Students in any given month are included in the base fee and are not subject to the variable rate. Billing for variable students begins from the 6th Active Student.

Student accounts created by the Tenant Admin or Instructors for testing purposes and marked as internal test accounts in the dashboard are excluded from MAU counting. A Tenant may have up to 3 internal test accounts at any time.

If you believe your MAU count is incorrect, contact drdennisprice@gmail.com within 10 days of receiving your invoice. We will provide a breakdown of recorded events. Errors in our favour will be credited to your next invoice.

The AI dialogue system is designed to facilitate Socratic learning. It is not a substitute for professional advice — legal, medical, psychological, financial, or otherwise. Instructors must not design dialogue nodes that invite Students to seek or act on advice in these domains without appropriate disclaimers.

Large language models can produce inaccurate, outdated, or hallucinated content. Instructors are responsible for reviewing AI-generated content and ensuring it is appropriate and accurate for their course subject matter. Epistemika makes no warranty as to the accuracy of AI responses.

Epistemika does not warrant that use of the Platform will result in any particular learning outcome, grade, certification, or qualification for any Student.

We reserve the right to change the underlying AI model(s) used by the Platform at any time. We will endeavour to maintain equivalent quality but do not guarantee identical responses across model versions.

Instructors and Tenants are responsible for the pedagogical content they configure — opening questions, pass conditions, checkpoint criteria, and content injection nodes. Epistemika is not liable for the educational quality or suitability of Tenant-created course content.

The Platform includes an automated safeguarding system that monitors Student dialogue sessions for language patterns that may indicate distress, self-harm, or crisis. When such patterns are detected, the system automatically notifies the Tenant's designated Instructor or Admin by email.

THE SAFEGUARDING SYSTEM IS NOT AN EMERGENCY SERVICE AND MUST NOT BE RELIED UPON AS ONE.

The automated system may produce false positives (flagging non-crisis content) and false negatives (failing to detect genuine distress). Alerts are sent to Instructors by email which may not be monitored in real time. Epistemika makes no guarantee as to the timeliness or reliability of safeguarding alerts.

Tenants who enrol Students who may be vulnerable must have their own safeguarding policies and procedures in place, independent of the Platform's automated system. If a Student expresses immediate danger to themselves or others, the appropriate response is to contact emergency services in the relevant jurisdiction.

Tenants are responsible for:

• Designating at least one safeguarding lead who monitors the Instructor notification email address.
• Having a written safeguarding policy appropriate to their Student population.
• Training Instructors in appropriate responses to safeguarding alerts.
• Complying with mandatory reporting obligations in their jurisdiction when they receive a safeguarding alert.

To the maximum extent permitted by law, Epistemika shall not be liable for any harm resulting from a failure of the automated safeguarding detection system to identify, flag, or transmit a crisis alert, or from any delay in an Instructor responding to such an alert.

With respect to the personal data of their Students, the Tenant acts as the Data Controller and Epistemika acts as the Data Processor. We process Student data only on the Tenant's documented instructions and in accordance with our Privacy Policy and any applicable Data Processing Agreement.

Tenants operating within the European Economic Area (EEA) or who process the data of EEA residents may request a formal Data Processing Agreement (DPA) by emailing drdennisprice@gmail.com. The DPA constitutes a binding amendment to these Terms.

The Platform is hosted on Supabase (PostgreSQL) infrastructure using AWS data centres. Tenants requiring specific data residency should contact us before subscribing to confirm availability.

Student dialogue session content (messages, responses, evaluation results) is stored in the Platform database and is accessible to the Tenant's Instructors and Admins. Tenants must inform their Students of this in their own privacy notices.

Tenants may request deletion of all Student data for their school at any time. Upon account termination, Student data is deleted within 60 days. Individual Student deletion requests must be directed to the Tenant (as Data Controller), who may then instruct Epistemika to delete the relevant records.

Epistemika retains all intellectual property rights in the Platform, including but not limited to the dialogue engine, course builder, analytics system, and all associated software. Nothing in these Terms grants you any rights to the Platform IP beyond the limited licence to use the Platform as described herein.

You retain ownership of all course content you create on the Platform, including dialogue node configurations, opening questions, pass conditions, and content injection material. You grant Epistemika a limited, non-exclusive licence to process, store, and transmit your content solely for the purpose of operating the Platform.

If you provide feedback or suggestions about the Platform, you grant us an irrevocable, royalty-free licence to use that feedback without restriction or attribution.

You may not use the Epistemika name, logo, or branding in any way that implies endorsement, partnership, or affiliation without prior written consent.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EPISTEMIKA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFIT, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total aggregate liability to you for direct damages shall not exceed the greater of: (a) the total fees paid by you to Epistemika in the 3 months immediately preceding the event giving rise to the claim, or (b) $100 USD.

The limitations in this Section reflect a fair allocation of risk and are an essential element of the basis of the bargain between you and Epistemika. Epistemika would not have entered into these Terms without these limitations.

Nothing in these Terms excludes liability that cannot be excluded under applicable consumer protection law, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

You may cancel your subscription at any time via your account dashboard or by contacting drdennisprice@gmail.com. Cancellation takes effect at the end of the current billing month. No refund is provided for the current month.

We may suspend or terminate your account immediately and without notice if you:

• Breach these Terms in a material way.
• Fail to pay amounts owed for more than 30 days.
• Are the subject of insolvency, bankruptcy, or similar proceedings.
• Use the Platform in a way that poses a risk to the safety of other users or to the Platform.

On termination, your access to the Platform ceases. Student data is retained for 60 days during which you may request an export. After 60 days, all data associated with your school is permanently deleted.

Epistemika processes personal data of Tenants and their authorised users on the basis of contract (Article 6(1)(b) GDPR). Processing of Student data is conducted on behalf of the Tenant as Data Controller.

We engage the following sub-processors to operate the Platform: Supabase (database and authentication), Anthropic (AI dialogue), Railway (hosting), Paddle (billing), Stripe (Tenant–Student payments), Inngest (background jobs), and Emailit (transactional email). An up-to-date sub-processor list is available on request.

If you are in the EEA, you have the right to access, rectify, erase, restrict, and port your personal data, and to object to its processing. To exercise these rights, contact drdennisprice@gmail.com. We will respond within 30 days.

Your data may be transferred to and processed in countries outside the EEA by our sub-processors. Where such transfers occur, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, without regard to conflict of law principles.

We encourage you to contact us first at drdennisprice@gmail.com to resolve any dispute informally. If we cannot resolve a dispute within 30 days, either party may refer the matter to the courts of New South Wales, Australia, which shall have exclusive jurisdiction, subject to any mandatory consumer protection rights you may hold under the law of your country of residence.

To the extent permitted by law, you waive any right to bring claims against Epistemika as a plaintiff or class member in any purported class, collective, or representative action.